How can we help?

Search for answers or connect with the I-Metro team for support, partnerships, and launch updates.

Frequently Asked Questions

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Ticketing & Payments

Learn about contactless payments, subscription plans, and refund policies for canceled trips.

help How to setup MetroPay auto-reload?
help Accepted payment methods in station terminals

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Routes & Scheduling

Real-time tracking and route planning guides.

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Safety & Privacy

Our commitment to commuter safety and data protection.

Accessibility

Information on station lifts, ramps, and assistance.

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Network Status

Planned maintenance and service disruptions.

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Get in touch directly

Average response time: 5 minutes

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Phone Support

Toll-free 24/7 assistance

07070050444

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Instant messaging support

Chat with us

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Email Support

For complex inquiries

support@ridei-metro.com

Official Inquiry

Submit a Support Ticket

Can't find what you're looking for? Fill out the form and our dedicated transit specialists will investigate your case. Please provide as much detail as possible, including route numbers or transaction IDs.

Mr. Atta

Head of Operations

"We typically respond to formal tickets within 4 business hours."